253.777.0763    Get SUPPORT

Graemouse Technologies Blog

The Pros and Cons of Automating Business Processes

The Pros and Cons of Automating Business Processes

Most industries utilize automation to at least some degree. With plenty of benefits that can be taken advantage of, businesses need to remember that they still must be careful about implementing these systems, as failing to do so could cause downtime and negatively impact productivity. Here are some of the major benefits and detriments that your organizations should consider when examining automation.

The Pros
There is more than one application and way to use automation. While the uses are more general than specific, they can be applied to several different kinds of goals or processes, whether it’s customer service or data processing. In this sense, automation can be used in a pretty universal way.

It’s obvious that certain processes take a considerable amount of time to complete, but if they are handled by automated systems, they can be completed much more efficiently than before. In other words, since you don’t have to focus on these tasks, you can instead devote the time to something else entirely. This effectively adds more time to the workday by removing routine tasks that can be handled by an automatic process.

Minimizing Repetition
If someone has to do the same task over and over again, they are doomed to lose interest and make mistakes. If these tasks don’t require focus, then the employees will likely let their mind wander, and productivity can suffer. This makes even a quick task more likely to be repeated multiple times, making it less likely to yield a return on the investment. Automation makes it more convenient and less risky to leave monotonous tasks to employees. Trust us when we say employees will thank you for taking these tasks off their plate and freeing up their schedule for others.

When someone reaches out to your business, it’s likely they need your help with something, and they need it fast. If you can’t provide it on a convenient time frame, chances are they will take their needs elsewhere. Automation gives them the ability to get help from a chatbot or other similar automated system without the need to staff someone at all times to address immediate needs. This gives you a better chance at being able to respond to their needs when they reach out to your organization.

Potential Cons
Automation might be quite helpful for businesses, but there are some issues that should be addressed in order to ensure it doesn’t become a liability for your business. For example, some processes are simply too complex for a machine to handle in the same way a human brain can. Most automated systems are limited by design, thus ensuring that they will be limited to the task assigned to them. After all, an automated system’s purpose isn’t being fulfilled if you have to provide constant feedback to it. Here are some ways you can make sure the faults of automation sting less:

  • Use automation sparingly: Some of the services that could be automated likely don’t need to be. This is particularly true for more complex issues. Consider that many of the people who contact your business have a point of contact within your organization and regular requests, meaning that working with a human might not be such a bad thing if they are available at that time. In this way, automation supplements human contact rather than replaces it.
  • Have employees direct the automation: If an automation system can’t perform a task on its own, having employees direct it during more complex tasks can work to mitigate the issue. A complicated request can be made, but still processed and understood with the right direction.
  • Ingrate your automation: You don’t want to stop processes midway. As long as your automation is well-designed and thought-out, tasks can be integrated with automation to ensure they are handled in the most complete way possible.

What are some ways your organization can benefit from automation? Let us know in the comments.

Tip of the Week: Prepare for These Disaster Recove...
What is a Router Botnet? Find Out Today!


No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Monday, January 21 2019

Captcha Image

Mobile? Grab this Article!

QR-Code dieser Seite

Tag Cloud

Root Cause Analysis Smartphone Hybrid Cloud Money Communications Unified Threat Management Backup Comparison Social Engineering Chrome CES Voice over Internet Protocol Government Employer-Employee Relationship Password HVAC Outsourced IT Business Continuity Devices Privacy Keyboard Gadgets Business Intelligence Apps Sports Small Business Email Telephone Systems Bing Internet exploMicrosoft Save Money Title II Smartphones Passwords Private Cloud Printer Hackers Internet Remote Monitoring Frequently Asked Questions USB Humor BDR Router Phishing Law Enforcement Connectivity Word Website Hosted Solutions IT Plan Applications Infrastructure Internet of Things Cybercrime Botnet Update Spam Blocking Help Desk Wi-Fi Business Wiring Password Manager Telephone System Collaboration Network Congestion Managed IT Services Workplace Tips Managed IT Services Netflix User Tips Data Breach Office 365 Encryption Managed IT FENG Server Disaster Recovery Mobile Device Management Apple Public Cloud Cloud Blockchain Virtualization Data Protection IT Services Scam Operating System Computers Automation Business Management Conferencing Business Computing Credit Cards Upgrade Google Docs Managed Service Microsoft Office Innovation Fraud How To Telephony IT Management VoIP Spam Data Storage Bandwidth Mobile Devices Alert Information The Internet of Things Online Cybersecurity iPhone Google Computer Browser Two-factor Authentication Firewall Productivity Android IT Support Excel Knowledge App Physical Security Human Resources Access Control Content Management Criminal Legal Productivity Data Backup Data Recovery Networking Hacker Malware Data Security Paperless Office Microsoft Holiday Facebook History Safe Mode Display webinar Windows 10 Google Drive Software Identity Theft Cloud Computing Machine Learning Big Data Windows 7 Network Security Communication Redundancy Tech Term Miscellaneous Mobile Device Network Technology HaaS VPN Windows Best Practices Tip of the Week Saving Money Efficiency Budget End of Support Bring Your Own Device Vendor Wireless Internet Data Management Security Ransomware Charger Virtual Assistant Inventory Avoiding Downtime Windows 10s Meetings Artificial Intelligence Unsupported Software Servers Business Mangement Hardware Flash Tools Windows 10 Software as a Service OneNote Marketing Settings Data Social Media BYOD Vulnerability PDF

Newsletter Sign Up