253.777.0763    Get SUPPORT

Graemouse Technologies Blog

Graemouse Technologies has been serving the Lakewood & Tacoma area since 2007, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

When Investigating the Root Cause of an IT Issue, Remember to Check Company Policy

When Investigating the Root Cause of an IT Issue, Remember to Check Company Policy

Downtime is something that no business wants to imagine, but it’s something that is practically inevitable if you don’t prepare for it. You’ll be forced to wonder how long it will take to get back in business, but how this problem occurred is also important to discuss. Understanding how IT downtime occurs within your organization is the first step toward making sure that it can’t happen again.

It’s clear that being able to diagnose IT problems is a great asset to your organization since the issue will be identified and resolved in a timely manner. This information can help you keep issues to a minimum moving forward. The act of getting to the bottom of a problem is called a root cause analysis. An analysis of this variety focuses on basic troubleshooting practices, which begin by looking at the functionality and performance of your technology infrastructure. Since networks typically expand and become more complex over time, your root cause analysis will only grow more challenging to pull off.

Let’s consider how much work goes into performing a root cause analysis for a small business with only one server and a few workstations, compared to a larger organization that implements more advanced solutions such as desktop virtualization or cloud computing. Chances are that finding the root of a problem for a larger business will be more of a problem, as there is simply more ground to cover than with a smaller organization. Plus, ensuring the quality and accuracy of your root cause analysis will be more challenging without an IT expert on-hand to oversee the process.

In these situations, it’s also important to involve IT in the decision-making process when upper-level executives are making technology-related choices. Since IT outages often extend much farther than simple equipment malfunctions, the problem area is frequently a poor IT policy--something that a trained IT professional will be able to identify and resolve as the need arises.

Even something as simple as a hardware replacement policy could be a problem if it’s not up to the requisite standards. Any good IT technician knows that hardware cannot and will not last forever and that it will start to show signs of degradation. Therefore, the need to replace technology before it breaks down and hampers progress is of the utmost importance, so as to avoid data loss and the expensive unexpected costs of replacing servers, workstations, and other major components. If these solutions are being monitored properly by trained technicians, chances are that they will see the problem and address it before it becomes a major concern.

A proper IT technician can identify and resolve the issues on your network so that they don’t grow too large and become major problems. Unfortunately, smaller organizations with less flexible budgets often can’t support this proactive maintenance in house. In situations like this, Graemouse Technologies is glad to help with our managed IT services. We can monitor your network and minimize the damage that your organization experiences from hardware failures, downtime, and data loss. To learn more, reach out to us at 253.777.0763.

Tip of the Week: Make Chrome Run Faster With These...
Microsoft OneNote May Be the Best Note-Taking Tool...
 

Comments

No comments made yet. Be the first to submit a comment
Already Registered? Login Here
Guest
Friday, 20 October 2017
If you'd like to register, please fill in the username, password and name fields.

Captcha Image

Mobile? Grab this Article!

QR-Code dieser Seite

Tag Cloud

Tip of the Week Security Technology Best Practices Cloud Privacy Business Computing Hackers Google Microsoft Backup Malware Innovation Small Business Alert Software Efficiency Hardware Email Ransomware Cybercrime Cybersecurity Managed IT Services How To Computers Operating System Data Backup Chrome Spam User Tips Smartphones Business Continuity Android Social Media Data Law Enforcement Internet Collaboration Windows 10 Browser Redundancy Spam Blocking Avoiding Downtime Saving Money Data Security Private Cloud Phishing Hosted Solutions App Vulnerability Data Breach Public Cloud Office 365 Google Drive Productivity Business Money Gadgets Data Storage Government Business Management Word Server Windows 10 Social Engineering Mobile Device Management Passwords Unsupported Software Upgrade Network Security Flash Travel Humor Root Cause Analysis iPhone Value Internet exploMicrosoft IT Consultant IT Services Facebook BYOD Bring Your Own Device Computer Miscellaneous Meetings Cloud Computing Advertising Leadership Remote Monitoring Smartphone Physical Security Sync Windows 10s Data Recovery Emergency IBM Wi-Fi Automation Telephony Recovery Telephone Systems Health Microsoft Office Data loss HBO webinar HaaS Budget Solid State Drive Update Patch Management Files Bandwidth Screen Mirroring Outlook Hybrid Cloud Conferencing Skype Hiring/Firing Flexibility Audit History Networking Cast Frequently Asked Questions Network Emails Start Menu Employer-Employee Relationship Windows Computer Fan Save Money Supercomputer Mobile Devices Excel Netflix Tools Virtualization VoIP FENG User Error BDR Productivity Router IT Management Tip of the week IT Support Communication Current Events IT Plan Windows Server 2008 Managed IT Office Outsourced IT The Internet of Things OneNote Quick Tips Computer Care Internet Exlporer Knowledge Artificial Intelligence Windows 7 Settings Botnet Relocation Managed IT Services Safety Downtime Apple Samsung End of Support Network Congestion Managed Service Provider Marketing Software Tips

Blog Archive

Newsletter Sign Up