"The Cloud" is all the rage it seems. Having worked in the computer manufacturing and auto industry, I have used private "Cloud computing" since 1978. However, having your data stored on a third-party server somewhere else in the world is not the best solution for every company. This was the case for Lacrimedics, Inc. a small medical device manufacturer in Washington state. The company started with an in-house database server and a single non-dedicated IT person, then outsourced the IT functions and database server to two different providers during the intervening years with less than stellar results. After years of poor support, loss of data, slow data transmission rates, unavailability of tech support, etc., Lacrimedics decided to bring the data server back in-house. Thankfully Lacrimedics found Graemouse Technologies. Graemouse Technologies installed all of the hardware and networking, worked directly with third-party vendors to ensure that Lacriimedics data and operating programs were transferred from the remote server to the new in-house server, and provides on-going support in order for Lacrimedics to have an in-house private "cloud." Graemouse efforts have provided the following operational improvements:
1. Faster connection and transaction speeds when using the Enterprise Resource Planning (ERP) software.
2. 100% up-time.
3. Responsive and knowledgeable IT support including network design and installation, employee computers, manufacturing process monitoring and data collection, security, and offsite data back-up.
4. Worldwide connectivity for remote users that is fast and reliable.
5. When equipment, connection, and/or software issues are encountered by Lacrimedics' employees, the problems are corrected in a timely and professional manner. No longer do the employees need to leave Post-It Notes on the COO's desk and hope that something is done. The employees can contact "PJ" directly and they really appreciate the concierge level of service and support.
My only regret with Graemouse Technologies is that Lacrimedics did not find them sooner.
Brian P. Logan, COO